Effective Date: 24/02/2026
This Privacy Policy applies to Decor (Bristol) Limited, trading as surface-finishes.co.uk and tadelakt.co.uk (together referred to as “we”, “us”, or “our”). It explains how we collect, use, and protect your personal data when you visit our websites or contact us.
1. Who We Are
We are Decor (Bristol) Limited, a specialist provider of decorative surface finishes including Tadelakt and clay plasters.
If you have any questions about this policy or your data, you can contact us at:
Email: info@tadelakt.co.uk
Address: 10 Meadow Street, Avonmouth, Bristol, BS11 9AR
2. What Data We Collect
We may collect and process the following personal data:
Information you provide directly:
- Name
- Email address
- Phone number
- Project details or enquiry information
Information collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring website
3. How We Use Your Data
We use your data to:
- Respond to enquiries and provide quotations
- Communicate with you about your project
- Improve our website and services
- Monitor website performance and usage
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Legitimate interest – to respond to enquiries and run our business
- Consent – where required (e.g. cookies or marketing communications)
- Contract – where processing is necessary to deliver agreed services
5. Cookies and Tracking
Our websites may use cookies and similar technologies to:
- Analyse website traffic (e.g. Google Analytics)
- Improve user experience
You can control or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
6. Third-Party Services
We may use trusted third-party services to operate our business, including:
- Website analytics providers
- Email and communication tools
- Social media platforms (e.g. Instagram)
These providers may process your data on our behalf and are required to handle it securely and in accordance with data protection laws.
7. Data Retention
We only keep personal data for as long as necessary:
- Enquiry data: typically up to 12–24 months
- Project-related data: retained for contractual and legal purposes
- Analytics data: retained in line with platform settings
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
To exercise any of these rights, please contact us using the details above.
9. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
10. Links to Other Websites
Our websites may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact
If you have any questions about this policy or how your data is handled, please contact us at:
Email: info@tadelakt.co.uk
Address: 10 Meadow Street, Avonmouth, Bristol, BS11 9AR
Last updated: 24/02/2026 spam detection service.